Help & FAQs
Q: Why is my shopping cart being routed to www.selectsoftnow.com?
A: SelectsoftNow.com is Audio-Forum's sister website that handles all orders and fulfillment. It handles the 128-bit encryption for checkout. You will receive an invoice and packing slip from SelectsoftNow.
Q: What is your Return and Exchange Policy?
A: We offer a 30-Day
Money-Back / Exchange Guarantee on all Digital Downloads
and Physical Product Shipments. Simply follow the
direction in our Return Policy.
Q: Where do I print your exchange/return form?
A: Please print the return exchange form here http://www.audioforum.com/returns/
Q: Can I fax in my Credit Card number and Order?
A: Yes! Please print the Fax Order Form here http://www.audioforum.com/cc-form/
Q: Can I pay by Money Order or Check?
A: Yes! Please print our Check Form here http://www.audioforum.com/check-form/
Q: Do you accept purchase orders?
A: Yes! We accept purchase orders from Schools & Libraries. You can e-mail or fax your signed purchase order. http://www.audioforum.com/school-form/
Q: I have a problem with my checkout.
A: If you are experiencing an error with the "AVS" Address not Verified, please click on "My Profile", click "Modify" to edit your correct billing address and resubmit a New order. Please Contact Us if you have additional questions.
Q: How safe & secure is your checkout?
A: We use 128-bit secure SSL encryption with a leading certificate provider, Equifax. All data that is transferred in our secure area is encrypted using 128-bit secure SSL encryption.
Q: How soon will a "Digital Download" be available?
A: The "Digital Download" will be instantly available as soon as your payment is received through our secure online system and your credit card is successfully charged. You have up to 7 days to "Download Now" under "My Orders" after you've logged in.
Q: How long does it take for my "Physical Shipment" to arrive?
A: Our warehouses are in California. Generally it takes between 1-2 days to ship, and 2-8 days for delivery depending on your location. Orders are shipped via the best method available depending on weight, value, contents, and delivery location. Free Budget Shipping Methods include USPS First Class Mail, USPS Media Mail and/or UPS Ground. All orders shipping via USPS must include a valid postal address. Signature upon delivery required for shipments over $100.
Q: If I order a "Physical Shipment" do I get a "Digital Download" free?
A: "Physical Shipments" are separate from "Digital Downloads". Ordering a "Physical Shipment" item does not entitle you to a free "Digital Download" and vice-versa. Each item is paid separately although the title name is the same.
Q: Do I have to pay Sales Tax for "Digital Downloads"?
A: If you are located in California you will need to pay sales tax on either "Digital Downloads" or "Physical Shipments" items.
Q: Do you ship "Physical Shipments" Internationally or to Canada?
A: Yes, we do. However, we do have a minimum $100 order for international shipments. Unfortunately, our checkout system will only work for orders shipped within the United States. To place an international order please download the online international order form. Please fill out completely and send to email address as located on the order form. You will receive a cost of the items you wish to purchase for further confirmation and shipment.
Q: How do I unsubscribe from your mailing list?
A: We comply to the Can-Spam Act by providing an unsubscribe link from each email that we send you. If you are having trouble unsubscribing, please Contact Us.
Q: What are cookies? How do I enable cookies?
A: You need to have cookies enable to be able to login to our website. Using Internet Explorer, select "Tools" from the menu, then "Internet Options". Select the "Privacy" tab on the options screen, then set the slider to "Medium" to block unwanted 3rd party cookies while enabling the current website's cookies.
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